Refund policy

At Mirela Beauty, we want you to receive products that are correct, safe and in the condition reasonably expected.

This policy is subject to your rights under applicable South African law, including the Consumer Protection Act 68 of 2008 and, where applicable, the Electronic Communications and Transactions Act 25 of 2002.

Change-of-mind returns

For hygiene and safety reasons, opened or used skincare, cosmetic and personal-care products generally cannot be returned merely because you have changed your mind, unless applicable law provides otherwise.

Unopened and unused products may be considered for return where legally applicable, provided they remain sealed, unused and in their original condition and packaging.

Please contact us before returning any product.

Defective, damaged or incorrect products

Please inspect your order as soon as reasonably possible after delivery.

If you receive an item that is defective, damaged, materially different from what was ordered, or otherwise does not comply with applicable consumer-law standards, please contact us at hello@mirelabeauty.com and provide:

  • your order number;

  • a description of the issue; and

  • clear photographs or video where reasonably relevant.

Where the Consumer Protection Act applies, qualifying defective or non-conforming goods returned within the applicable statutory period may entitle the consumer to the remedies provided by law, including repair, replacement or refund.

Nothing in this policy removes or limits any statutory warranty or remedy that cannot lawfully be excluded.

Incorrect orders

If Mirela Beauty or one of our fulfilment partners sends the incorrect product, please contact us as soon as possible.

Where the error is ours, reasonable costs associated with correcting the order will not be charged to you.

Return authorisation

Please do not send products back without first contacting us at hello@mirelabeauty.com.

If a return is authorised, we will provide you with the appropriate return instructions and return address.

The designated return address may differ from Mirela Beauty’s general business address.

Condition of returned goods

Where a return is based on a permitted change of mind rather than a defect or incorrect supply, the product must generally be:

  • unused;

  • unopened where applicable;

  • in its original packaging; and

  • in a condition suitable for resale.

These conditions do not override statutory rights relating to defective, unsafe or non-conforming goods.

Refunds

Where a refund is approved, it will ordinarily be processed using the original payment method.

Banks and payment providers may require additional processing time after a refund has been initiated.

Any timeframe stated by Mirela Beauty refers to the time taken by us to process the refund and does not include delays caused by a bank or payment provider.

Sale and promotional items

Sale or promotional items remain subject to statutory rights applicable to defective or non-conforming goods.

A reduced price does not remove consumer rights that cannot lawfully be excluded.

Contact

For returns, refunds or order-related queries, please contact:

Mirela Beauty
Email: hello@mirelabeauty.com